Zara - Bethesda, Maryland 20817 - Westfield Montgomery

At least in the US...the Bethesda MD store to be exact. They claim their policy prevents you from trying items in store before purchase yet hardly accept return requests. I visited the @zara Bethesda, MD last week; when I asked about fitting rooms and trying on clothes, workers informed me, per policy, they are not allowing clients to try on items but reassured me i could buy items and simply return in the event they don’t work out. I proceeded to buy 2 dresses (I was going to an event and couldn’t decide what to wear so I bought 2 dresses from Zara and another from Macy’s- the Macy’s dress worked better on my body so I kept it and decided to return the other two). To my big surprise, when I reached the store and requested a return, they claimed the dress was missing an inside tag... an inside tag??? As far As I’m concerned, all relevant tags were still attached to the dress yet I am being told the inside tag is missing. I questionned them, because as a client, how do I benefit from removing an inside tag but not the other 3 tags that are still attached to the dress? To say I am baffled is an understatement!! I was duped and @zara legitimately STOLE my money. Now I’m forced to keep a dress that simply does not fit me! SHAME ON YOU AND YOUR STORE!