Zales Jewelers - Kennesaw, Georgia 30144 - 6809 - Town Center at Cobb

This is beyond BAD service. My name is Cheryl Kirby the store manager and sales representative are without customer service/care. I took two rings to be repaired at Town Center At Cobb: 400 Ernest Barrett Pwy Kennesaw GA. On 9/14/2023. As of today 10/15/2023 they are still being repaired. The person that took my two repaired rings in was less than professional. I came back in to several days spoke with the store manger and Diana.Blamed each other

We purchased my husband’s wedding band from Zales at Town Center. The lady told him it was a very durable ring which was stainless steal I believe. My husband tried to pay part in cash and his debit card. The lady couldn’t figure out how to do two payments, so she did the cash part on a store card, and the other payment with his debit card. The ring within not even a week started turning black. Come to find out it was actually sterling silver

I was approved for a credit card for Zales. I allowed someone to make a purchase on the account, however this person had NONE of my information, NOR my card. So I received a call from their sales rep Daina (Possibly spelled incorrectly) I advised Daina that this purchase was a one time thing, and non of my information is to be given out. This person making the purchase was in no way connected to my account. After this purchase, again non of my personal info or the actually credit card went in without my knowledge and was allowed by Daina to make 2 purchases both at different times. This not only led to illegally letting a non account holder make purchases against my will or knowledge, but forced my amount to go over my credit limit once interest added in as well. Furious about this because this violated so many things, I went to the store and spoke with management. Come to find out this woman was not fired! I filed a police report, and took care of things on my end that were to be done. Once the credit card was paid off, the account was closed. Two years later I received and email thanking me for my visit and asking for a survey. I happened to be at Town Center Mall and popped my head in to ask what service I had been in for. The assistant manager helped me since the manager was not in that day. She seemed puzzled as to why I received this email, now granted the one piece of jewelry that was approved had come for its daily service many times oddly this was the first time I had ever received and email. So like anyone would be I just wanted to make sure there wasn’t anything funny going on, I explained to the asst. manager the troubles I had before and just wanted to make sure the meaning from the email I received. I explained to both the asst. manager and the law breaking employee, Daina that under no circumstances should she even speak about me to anyone. She had already crossed the line and surprisingly still had a job and there should be no reason to mention myself or my account there again and to anyone. A phone call comes in a week later because the employee ran her mouth to the person who was given permission to make the ONE purchase when the account was opened making this huge exaggeration of my visit the week before which unfolded a huge drama scene that was completely unnecessary. When is Zales going to get there act together, first they allowed an employee to let someone who had no information run my card up without consent TWICE, and then myself being scared of any other fraudulent incidents happening went around again and spoke about me coming into to discuss my account with the assistant manager to the same customer she let ring up my bill. This company is lucky I didn’t sue them, and this woman has crossed lines which should lead to termination. Keep and eye on your accounts, this woman will do anything for additional sales and it shows!!!