Visionworks - Monroe, Louisiana 71203 - Pecanland Mall

I came in looking for the sale glasses. No one put there phones down long enough to help me so I asked who the manager was..Needless to say she was the one behind the desk who didn't greet me or ask if I needed any help. When I asked for help she looked up & said just a minute & went to playing on her phone again. I walked back to the glasses selection to wait for her & I look back..she is GONE!! I'm not sure how long she has been the mananger but if she treats customers that way so does her staff. I think it is time for a replacement(my opinion). I will never be back to this location & I told my friends, family & co-workers not to waste there time. They AGREED!! #HORRIBLEMANAGEMENT&STAFF

The gentleman working their desk on the afternoon of 11/30/2017 was so callous and arrogant, I felt embarrassed for him. In very rare cases should anyone deserve exposure. This, I pray, is a rare case. Is this how you treat people excited to spend a few hundred dollars with you? He made me feel like I wasn't "good enough" and the $362 I spent that day was with your competitor. I know my paltry sum doesn't amount to much, but neither does the way you talk down to customers. I don't know what it was. Upbringing? Poor management? Poor hiring practices? All of the above? Probably so. They need to clean house at this place and they know their sales numbers reflect this. Sure, I read the bad reviews, I just thought I'd give them a chance. Don't regret it like I did. If this universal truth holds any water: Good companies with good products have good customer service in place to boost the experience, then save yourself the humiliation and stay away from this bad company.