Vision Works - Lombard, Illinois 60148 - Yorktown Center

I have lived in over 15 countries around the world and never once have I been treated with such disrespect. We placed an order for two sets of contacts, both sets were meant to come in within 2 weeks. After 2 weeks they had not arrived so I called the store about five times within a span of a week and a half. Every time I called I was put on hold for at least 15 minutes and was passed around from employee to employee having to explain my situation every time. It turns out my order was never placed even though I had paid for the context on the original paid two weeks prior to my one daughter got her contacts a week later and we were given a two wee it turns out my order was never placed even though I had paid for the context on the original paid two weeks prior my one daughter got her contacts a week later and we were given a bi-weekly set for my other daughter With assurance that they would be there before the biweekly’s were over. They were shipp with assurance that they would be shipped before the biweekly‘s were over. Today the biweekly ran out and I have still not received my shipment to my home I called today and received the worst customer service I have ever experienced in my life. I had an employee Brenton genuinely yell at me on the phone cutting me off everytime I tried to explain my situation. As I explained my frustration he cut me off and told me there was nothing he could do. He then proceeded to cut me off to tell me bluntly “Ma’am you are extremely rude.” I asked him to speak to a manager and he lied to me and told me he was “a manager” I then asked to speak to another manager and he lied again saying I was the only one. I then hung up the phone because no one should be yelled at or disrespected in general and received another call from a supervisor in the store. Hillary was very polite and listened to my concerns, but bottom line still no contacts even thought they were paid for a month ago. Never coming here again.