Verizon Wireless - Ithaca, New York 14850 - The Shops at Ithaca Mall

Worst behavior from employees ever. Employees attitudes got worse, when i told them i was not paying 200 for a sim card. I now understand why i never see anyone in there. Do not go there. Contact Verizon or go downtown ithaca. Contacted Verizon and they helped me set up my phone and are sending me a free sim card.

DO NOT SHOP HERE! This is not a corporate Verizon store; it is a contracted Verizon retailer called Victra. They will charge you $19.99 fee per line and call it a set-up fee, which is really just a fee for shopping there. My first Verizon bill came with activation charges, which I called to dispute because I was already charged $19.99 set up fee per line in the store. The Verizon rep explained to me that the fee we paid in the store was just a general fee charged by Victra for shopping with them, and I still had to pay my Verizon activation fees on top of that. I called Victra and they did nothing but tell me it's a nonrefundable fee and there's nothing they can do. Talk about shady business practices. Take your business to an actual corporate Verizon store and run these thieves out of business.