Tiffany & Co. - Scottsdale, Arizona 85251 - Scottsdale Fashion Square

I give this store a definite one. I have never been into a Tiffany and co store before and was excited to see the options they had. We are not from Arizona we have no Tiffany and co where we live. Anyways as soon as my husband and I walked in we felt very judged the “looks” we kept getting we’re not necessary and the lady that was helping us seemed very rude. She was blonde, and middle aged, can’t remember her name. I didn’t want to spend a lot of money so I asked her what her cheapest options were and she gave me the dirtiest look and almost looked appalled that I said cheapest and she said “you mean least expensive” with a very rude tone. She lost our service because of how rude she was. Will never go back to that store if we are ever back in Arizona.

Absolutely horrible customer service at this particular location. I’m long-term customer of Tiffany and have multiple items of jewelry from Tiffany. I had minor issues with those items through the years but they all were handled with no problem and respect at different locations. However, at this particular location employees and the manager do not carry the values that the Tiffany and Co represents. I bought a Tiffany ring for my daughter’s birthday, the ring broke in half 4 months later. My daughter lives in Scottsdale, so instead of sending it to me to another State, I told her to bring it to Tiffany store and see if they can repair or replace it. Sales person told my daughter that the ring is broken and won’t be repaired for free, even though it broke in half 4 months after it was bought. She told, the repair cost will be at least 90$ In case it will even be possible to repair it, otherwise if it can’t be repaired there is nothing they can do. My daughter asked for the manager to call me since she was disappointed and didn’t know what to do. Manager called me pretty quickly, she basically told me that silver is very gentle material and my daughter wasn’t careful enough which cause ting to break, the timing doesn’t really matter at this point, the fact that the ring didn’t even lasts four months doesn’t matter and it’s my daughters fault it broke. My daughter has many Tiffany rings, the fact that she was accused that she was not careful enough is absolutely horrible especially coming from the Tiffany store manager. This location lost my family as a client for sure, I told my daughter to ship this ring to me and I will handle this issue at my regular store where I bought the ring. But it’s extremely upsetting to get this experience at the store that level which had years of impeccable reputation for its customer service.