The Palace - Omaha, Nebraska 68144 - Oak View Mall

Warning!!! Long post. Oakview location Absolutely the worst service. I am hoping that this will save you the headache I had to go through. These ladies do not understand the importance of communication and customer service. I ordered a package (highest price) for my niece’s event. At first things went well, we found the dress and it was ordered. I was told that I would receive it at 6 months. 7 months later I called to see if they had received it. I was told that they needed to check that status as they didn’t see that the order was placed and that I would be getting a call back. I waited 5 days before calling since I didn’t receive a follow up call. I was told that I could come in on the 28th for fitting and the rest of my items. I showed up on the 28th just to be told that my dress was not in and that they would call me once they had it. Keep in mind we had family travel to be there for the fitting. Do you think I received a call? NOPE! So here I go again calling them to see when I could come in for my items. They finally confirmed a day but not all of my items were in and they didn’t spell my niece’s name correctly on the engraved ribbon. So they were going to fix the name and was told that in 2 weeks it should be here but that they would contact me. Once again, no contact so at this point I have her cell number so I text her to confirm, no answer. I waited another month and nothing so I decided to just show up. I thought to myself that they must of forgot to call me, no surprise but that my items would there. I was wrong!!!! I now have to wait another week to get my last item that should have taken 2 weeks to resolve but has taken 3 months and counting. Run the other direction! There are many other places you can purchase from. If I had the option to get my money back and start all over somewhere I would have.