The LEGO Store - Cincinnati, Ohio 45236 - Kenwood Towne Centre

This LEGO store is one of the best Lego stores in the country because of its staff. They are extremely helpful, knowledgeable, and courteous. They also did their very best to accommodate everyone through the height of the COVID pandemic. The only negative is the actual size of the store which the employees have no control over. C’mon LEGO corporation give them a bigger store!

OK, this used to be our favorite place for shopping for Legos, so we were super-excited to come back after the mall reopened following the COVID-19 closure. Wow. How do I describe this experience? Something half-way between a prison and a circus? There's a yellow square in the middle of the floor, far removed from the actual shelves. You, the customer, aren't allowed to get near the shelves or to touch the boxes. The associate will get you the one you are looking at. So I guess they are that worried that by touching a Lego box for 10 seconds someone will leave enough virus on it that someone else will get sick? Then why stop there? How do I know the associates aren't sick and maybe just don't know it yet? Why not sanitize every Lego box after every touch? Where do you stop? Adding to the stupidity of the situation is that this arrangement makes the entire 1/3 of the store behind the counter completely inaccesible to view and therefore purchase. So. Now you can look but not touch. That's not a store. That's a museum. The monumental absurdity of this, when one can freely examine Lego boxes anywhere else - from Target to the actual Legoland Big Store - is mind-boggling. As I don't reward stupid, I don't intend on ever shopping here again.