T-Mobile - Columbus, Ohio 43240 - Polaris Fashion Place

DO NOT BUY PHONES FROM T-MOBILE. When purchasing 4 phones as a family plan, I was told I would pay less than $200 a month, $30 per line, plus about $60 in equipment, that’s about $180 monthly. When I received my bill, it was for $260.74 a month. Nobody can show me a breakdown of my bill that explains this price. The salespeople in the store tell me I have to apply for rebates, and that will take the price down closer to $200 a month. I called customer service and they allowed $30 in rebates for bringing 3 lines from other carriers, but cannot apply those rebates immediately, It will take a couple months, I'm told. I just received my second bill, and it is for even more than the first, I suspect that charge was for insurance I selected for two of the phones. It seems they can process additional fees rather quickly, but not rebates. I want to pay what I was told I would pay. Apparently some others I've spoken with have had similar experiences with this carrier. I guess they can tell you whatever they want to get your business, but once you've transferred your number to their service your stuck.