Solstice Sunglass - Friendswood, Texas 77546 - Baybrook Mall

I bought four pairs of sunglasses from solstice in the galleria on Black Friday, I decided to return one of the pairs because I didn’t like the style. The closest store was Baybrook mall in Webster Texas I parked at Dillard’s i grabbed the bag that had the receipt in it and the sun glasses walked on my crutches to the store I told the girl I needed to return them she said no I needed the free gift that came with it to return it I said I don’t have the gift she said she must have the gift in order to do the return. I asked if she could call the general manager since I’m on crutches and it was going out of my way on the first place to return them she said no so we left the mall . I brought my 20 year old little sister to carry the item for me. We left the the store and called corporate to confirm this. They said on the phone you don’t don’t need the gift to return the item so we went back to the mall and told her that we called Corporate and they said it was okay and she kept saying “who” “ who” did you talk to as if we were lying she had an attitude right off the bat so I proceeded to call corporate infront of her and the galleria location where I bought them from which both confirmed that it was okay to make the return she still refused to do so and when we asked for her name she didn’t give it to us and called security to play the victim saying that we were harassing her. So I proceeded to leave she was telling the security guard I had anger problems. She was on her phone on the floor recording mind you I’m on crutches and she was texting her manager to have me come back tomorrow when he is there. The security guard Mathew told us it was her choice to deny it and it was her choice not to give her name or make the return. So proceed to go home and picked up every item that I have purchased in the last month and drive all the way to the galleria at 8:03 PM to return it. Mark my works I will never purchase from this establishment EVER AGAIN. I’ve been a loyal costumer for over 10 years I’ve known their mangers personally and professionally from numerous stores. I will stick to stacks from now on. If that is the type of employees they hire no body should be shopping there. I blame their management for allowing her to work there. I proceeded to call the general manager Dian and I’m waiting from feed back from her.