Simply Mac - Cinco Ranch, Texas 77494 - LaCenterra at Cinco Ranch

I have sent items to this Simply Mac before, but this last transaction was not good at all. I was told it would take two to three weeks to fix my computer, but if I paid a $100 expedited fee, they would immediately order my part and they would fix it in 24-48 a few days later. I had already waited a week for an appointment, so I paid the extra money. This was on a Saturday and I was told I would receive a call on Wednesday. No call came at all that week. I had to go up to the store because they do not answer their phone. I was told the item had shipped and it would arrive Monday or Tuesday and I would receive a call on one of those days. That did not happen. So two Saturdays after my first appointment, I had to go up to the store for the third time to inquire about my expedited transaction. I arrive and I am told Apple recalled another part of my computer, a part that is working fine on my computer, and they were waiting on that part. My monitor was in and had been in and no one told me. All of a sudden that was the excuse of why my expedited computer repair was not done. They also refused to refund my expedited fee. There was a lot of double speak and excuses that did not compensate for their piss poor customer service. I understand they are overwhelmed at the store, so hire more people. At least a person to answer the phone. People are begging for jobs and they have the business coming in. After a fourth trip to the store they finally fixed my computer keeping my expedited fee even though it took the time it would have taken had not paid it.

Please tell me why I keep going here?!? Because it’s so convenient that I think they will one day get better?? This is the third time I’ve taken my phone in with issues. It’s either they can’t do it, or if they do something then Apple may refuse to fix what they can’t (wth, aren’t THEY Apple???) or, my favorite…our technicians are leaving now…when it’s 5:00 and they close at 9:00. Katy folks, do yourself a favor and take the drive down to the Apple Store at Memorial City, where they do everything they can to make your experience easier.