Shoe Dept. - Columbia, South Carolina 29212 - Columbiana Centre

I walked into the Shoe Dept at Columbiana Centre Mall in Columbia, SC at 6:10 pm and the associate was to busy bent over texting on her phone to greet me. Then after walking through the store for at least 10 minutes to find an item to exchange my shoes for which I couldn't find. I then return to the front entrance and once again she is bent over texting on her cell phone. Needless to say, I have been standing there for at least 3 minutes. I wanted to do a return but I couldn't because she wasn't able to do returns. She stated that only "Key Holders" can do returns and the Key Holder on duty had just left. She didn't know how long he was going to be out of the store but he would return later. She then attempted to call her Key Holder but her cell phone kept sending her notifications. Therefore, after trying to silence her phone she tried to call the Key Holder again but he didn't answer. I then returned to the store 45 minutes later after walking the mall and finding my shoes elsewhere with helpful associats.To add to my long return process the "Key Holder" whom did my return didn't know how to do the tax adjustment because I purchased my shoes from a different zip code. I was frustrated after waiting 45 minutes and I didn't have time to wait any longer.