Regis Hairstylists - Plattsburgh, New York 12901 - Champlain Centre

I brought my 5 year old son here to get a haircut. I was given an "appointment" for a certain time. I returned 5 minutes before the appointment time. We sat in the waiting area for over 30 minutes. We were not even acknowledged. I swear someone came in while we were waiting and was taken as a walk in, although I cannot be 100% sure of this. It is not like no one saw us. Finally, one of the stylists came to the front and I thought that might be for us. Nope, she said bye to someone and went back, sat down at her chair and I saw her eating out of a Tupperware. At this point my son was tired, wired, and needed a nap. I wanted to tell someone we were leaving but as it had been for the half hour we were sitting there, no one even acknowledged us, so we left. Not sure what is going on here but the customer service is severely lacking. Definitely, 100% for sure, we will not be back.