Prada - Cabazon, California CA 92230 - Desert Hills Premium Outlets

Placed order over the phone. The sales associate that assisted me with checking if item was available in store was clearly in a rush. Once she confirmed item was in stock I was immediately transferred to cashier to complete purchase. I asked the cashier questions about specifics of bag just to make sure it was the correct item before completing phone order. The cashier seemed annoyed that I was asking questions and replied with snark remark, “The sales associate would not steer you in the wrong direction, she knows what she’s doing”. Well the sales associate was very short with me and never allowed me to ask questions that’s why I was asking cashier. She took my payment information and continued talking over me and cutting me off while I was proving information. Nevertheless I kept my cool because I was just so happy they had item in stock that I’ve been waiting to get my hands on. Today I looked at my credit card activity and they cancelled my order without notifying me. Thanks for the crappy customer service Prada Outlet. I see how much you “value” your consumers. I will take my business elsewhere. Ciao