Pinpoint Precision Alterations - Lafayette, Louisiana 70503 - Acadiana Mall

Use this place for your alterations! Excellent work and excellent customer service. I had to take several inches off of the waist of my wedding dress and it was done in a week and fit like a glove. You also will not find friendlier people than those at this place.

I could not have asked for anything better.

First , I do apologize for what happened to the customer who wrote the review above , but she was deserved that service from my business due to her rudeness ! I was 15 minutes late in that morning , she even admitted on her review that i initially apologized , but instead of giving me FEW MORE MINUTES to open the shop , she started accusing me not to operate the business professionally ! i had to explain to her that we have a family member just passed away ( My seamtress ' father died a day ago ) . What I was expecting from her was the understanding and patience as she saw me tried so hard to get to my shop on time . The hours posted on my door is 10 -8 , and also there is a hanging sign which says " we 'll open 10:30 " . She is surely 100% NOT to look at those signs ( on her review above she wrote my posted hours 10 -5 !!!) . I was NOT rude but just to asked her if she is not satisfied with our service , please do not come back even though I already gave her 40% off on that order ( I wonder why she did not mention this on her review above ) Any way , I till feel very uncomfortable about that morning . People used to say " I have a bad day " to explain ( or to defend ) for what happened . I might not have to say that expression , however I would like to say that I am very sorry !

Went to pick up an item today 3/19/2019 that had been altered. Hours of operation posted on the door are 10:00 a.m. - 5:00 p.m. Arrived at 10:10 a.m. and found the door locked and a closed sign on the door. Was finally able to reach someone by phone at 10:45.a.m. and she stated that she was just a few minutes away. She initially apologized, but became combatant when I told her I had attempted to pick up my item three times this morning. She argued with me saying she didn't open until 10:30 a.m., despite the hours posted 10-5. She told me she was busy, that a family member just died and that she did not need to hear what I had to say. She had the audacity to tell me that I didn't have to use her services anymore and that I could just go online and leave a review. RUDE, RUDE, RUDE. Will never patronize this business again.