Piercing Pagoda - Manchester, New Hampshire NH 03103 - The Mall of New Hampshire

If I could give no stars I would! I placed an order online (fully paid) for pick up and when I called to see if it was ready the employee on shift told me they never received an online order. When I tried asking questions to figure out why they never got it she began to give me the worst attitude ever, telling me there wasn’t anything she can do and to just call customer service. When I asked for her name just incase I needed it she refused asking me “why”!? Again I told her it was just incase I needed it and she said “No, I don’t feel comfortable giving you my name”!? SHE DIDNT FEEL COMFORTABLE GIVING ME HER FIRST NAME!? I wasn’t asking for a last name or social security! Simply a first name!! I’ve never encountered an employee that would question the customer like that over a first name! However, when I called customer service they were very kind and even apologized for the behavior of that employee even though she should be the one apologizing! This was April 19th around 6:30pm.