Pets ‘N Pals - Albany, Georgia 31707 - Albany Mall

Walked into this store and immediately walked back out. The poor puppies behind the glass were laying motionless sweating to death. I was informed that they are not allowed to have A/C because it draws the smells back out into the mall. This is GA it is hot. The best thing they can do is leave a note for the boss to possibly get a fan......

Just bought two new hamsters at Pets and Pals in Albany Mall. One of them had 2 seizures before it even got home. I call them to let them know this is the 3rd hamster with seizures of which 2 died in only 2 months time. The first thing out of their mouth is that it's my fault. Well, I wasn't going to mention the 1st 2 because I had them 2 months and I figured, maybe they got sick but if you don't even make it home with the 3rd one doing exactly the same... it's NOT my cage or environment. These animals were sick when they came from your store. They offered me my money back but I have to return the hamsters in a freezer bag, dead, before I can have my money back. WOW... how heartless for 1 and second it's not even so much about the money but that they do not even care about their hamsters being sick. I'm telling you there is something wrong with them and just blindly blame the customer... Than telling me we didn't' give them enough air, excuse me, your employees put them in YOUR box to transport them home. I'm not done with this yet, You say you breed your own hamsters and raise them yourself, something you're doing is wrong, maybe they're inbred. I don't know but I'm going to get to the bottom of this. To be this heartless and careless with a living animal blows my mind... And now I'm stuck with yet another animal, just waiting for it to helplessly die in my care because it can't control it's seizures. UNBELIEVABLE> Thank you for this very merry Christmas. I will never ever recommend or buy an animal at your store again and I will make sure everyone knows how careless you are.