PacSun - Torrance, California CA 90503 - Del Amo Fashion Center

I went to return the items with my daughter. Last time my experience was “ not kind/ threatening environment “ who wanted to rerun the items. I am kind of worried about my teenager daughter. The manager “ Tony “ was absolutely violated the Pack Sun company return policy with his own policy and excuses. I was shocked how he could be a manger in that store. Tony needs new training and class for coustomer care. I think Tony usually dealing with teenager customers, he easily take advantage of the with his own power. This is unacceptable costumer services and the company should investigate for further incidents. The teenager customers will learn soon about customer’s rights and will get back to your store. Bussiness should look over long terms like Costco, target, coach, staples and AMAZON. Tony, the manager will ruin the company’s reputation and losing the customers. His intentions and attitude ( never welcoming/greeting customers or introduce himself ) are discusting. I am highly recommending that is time to change the manager