Oxford Street Menswear - Huntsville, Alabama 35806 - Bridge Street Town Centre

Amazing customer service and selection!

This place is awesome i take back what i said i’m sorry

This is absolutely the worst place to purchase a suit. These men have no integrity, and have no idea of the basic fundamental principles of running a good business. Bridge Street in Huntsville should be ashamed that this business is even a store front in their shopping center. I was recently a groomsmen in a wedding where there were 11 groomsmen plus the groom, which required 12 total suits. After being offered “a special deal” at this store, the decision was made to take advantage of this special over using a more historically reliable and responsible suit company. No one in the wedding lived locally near the store but because of my job, I had flexibility to visit the store as needed to ask various questions and pick up different pieces. As liaison for the groomsmen, I dealt the most with the store and the men working there. Malik is the name of guy who oversaw this wedding and ordered the suits. I could say so many things but in an effort to make this most succinct and helpful to others as possible, what follows is a bulleted list of things that went wrong. 1. we were promised a suit package including shirts and ties and an optional package with shoes. The agreement between Malik and the groom originally was that for those who paid the shoe+suit package, we would be able to visit the store at our own leisure to pick out any shoe we wanted for the wedding. Not only did Malik NOT honor this agreement, he made the decision to pick out a shoe style which was not consistent with the desired style, he ordered those shoes for those of us who paid the shoe package. 2. Malik did not once communicate with the groom after he had obtained our business. No phone calls explaining what was in or was delayed. 3. I visited the store each week for the 8 weeks leading up to the wedding once we were told—after we asked—that “everything was in.” Not only was everything not in, we had not been informed that this store orders suits in SETS, not pieces, and several guys had suits that did not fit. We were promised week after week that each issue would be resolved but it wasn’t. Promises were made that new suits were being ordered and those promises weren’t legitimate. FOR EXAMPLE: I had been told that some pieces had not yet arrived (Shirts, ties, shoes) and that day I was in the store, I was informed he would place an order and they should be in early the next week. I called Tuesday the following week to find out nothing had come in but that those pieces should come in by thursday that week. I called thursday and nothing had come in, but Malik gave me a shipping number for UPS. I tracked the package and found that the shipment was processed that tuesday when i had called in, not the prior week when I had been in the store like I was told it was going to be. 4. Luckily, all the men did in fact have their suits for the wedding, but a few guys did not have their shirts they paid for, one guy did not receive his shoes, one guy’s suit jacket was too large, one’s was too small, and WORST OF ALL, the day of the wedding we found that two of our suits were A DIFFERENT SHADE OF GREY than the others. 5. Not only did we have different suits, the day I went to pick up our ties, Malik for some reason only had ordered 9 ties when we needed 12. He constantly blamed his suppliers when he clearly was negligent. The following week another groomsmen ran by the store to pick up the remainder of the ties and was promised they were the exact same tie WHEN THEY WERE DIFFERENT TIES. they were still black, but some of our ties were fatter than others. Not only did Malik lie to us week after week, he sold these suits to us for $100 more than he needed to, and he never once followed through on his promise and has now ruined for the rest of their lives the bride and groom, as they will always look at their pictures of the groomsmen and be reminded that their suit man failed to do his JOB. After the wedding was over, I visited the store to give them an opportunity to right their wrongs. Malik was not in the store, but his father, the full owner, was there. I explained what happened. Not once did I receive an apology. He passed the buck to Malik and told me he would talk to Malik and call me later that day. He did in fact call me later (which was the first time in 2.5 months I had actually been called back when i was told I would be) and Mike explained that there was simply nothing they could do. I began to explain that wasn’t going to be good enough and that we needed some kind of refunds for our troubles and he hung up on me. I called back to continue my sentence and he hung up again. **PLEASE DO NOT SHOP HERE. ***IF YOU ARE A WEDDING PARTY, GO SOMEWHERE ELSE!!! THIS COMPANY TAKES YOUR MONEY, THEN FAILS TO PROVIDE THE VERY THING THEY ARE IN BUSINESS TO PROVIDE. At this point they have actually stolen money from us, because we never received the right suit jacket sizes, never received the 3 shirts men paid for, and the one man never received his shoes AND THEY WILL NOT REFUND ANYTHING. Simply look up this business on any page and read the reviews and you will find we are not the only ones who experienced this terrible service. Unfortunately, some did not even get their suits in time for their wedding.