Optic Nerve Polaris - Columbus, Ohio 43240 - Polaris Fashion Place

I’ve been very patient with Optic Nerve. I ordered 3 designer prescription frames/glasses/sunglasses in AUGUST 2018 and my order has yet been satisfied as of APRIL 28th 2019. Every time I’ve called the location I always have to leave a voicemail message for contact. I’ve been a customer with Optic Nerve for more than 5 years+. This experience alone will surely deter my family and I & any future recommendations. I’ve been going back and forth with Optic Nerve for an ridiculous amount of time now. I’ve made many trips to this store to leave disappointed. Most recently I went to pick up my sunglasses and the right lens was inverted and I could not see a thing. This was a clear error that anyone could have seen prior to me coming out and having to question my own vision/prescription. I do not think morally ordering prescription glasses that are in stock should take 8-9 months. I have not kept informed on the status of my glasses being completed. I’m overall very disheartened and I do not understand why the service has deteriorated so much over the years. I hope no one will have to go through this experience and feel like I do. I hope this review brings full awareness of my experience and will inform others of Optic Nerve and their business practices with true neglect for customer service.

So very disappointed with my visit today, Sunday, August 6, 2017. I went in to Optic Nerve at Polaris in Columbus, Ohio to look for Chanel frames. I was told that all they have is in the case. I asked if they could order others. I was told yes. I found a frame that I liked online (using my phone) and asked the young man to see if this frame was available. He checked his computer system and told me the frame was not available. I asked him if I could look at his computer to see what was available. He told me no because there are hundreds available. I then asked him, what website can I get on to see what you can order. He told me Chanel.xxx I said, so I need to look for frames on line and then come back to you to see if they are available. He said yes, just look for the Chanel name. I told him thank you but I will go someplace else where they are more helpful. Maybe it was his lack of experience that created one of the worst customer service experience that I have encounter in a long time.