Nia Nails - Fairlawn, Ohio OH 44333 - Summit Mall

Either the staff here is using their language barrier as a means of ripping people off, or their language barrier is genuine and creating poor customer service. But really, shame on me! It should have been a clue that they only had two customers when the mall was packed. I asked for a full set ($28) for my daughter and gel polish on my own nails ($22), which according to the prices I was quoted, is $50 all day long. A lady brought a ring of sample nails to my 11 y.o. daughter and I confirmed with the tech the desired length for her, I sat with her for about 15 minutes until I asked if I was waiting on him to finish her nails so he could do mine. I only asked because I saw a couple of techs there with no client. He asked what I was getting done and he sent to another tech. When I went to settle the bill, it came up to $79. I was told that it was $79 because the color that my daughter picked out was gel polish. I told them that I specifically said that I was getting gel polish not her, and I never said otherwise. I also explained that my daughter was asked what "color" polish she wanted, not what "kind" of polish. We went back and forth for a moment and then tsince I felt like I shouldn't have to pay more then I originally agreed, the tech flopped down on a chair and told my daughter to sit down so he could take the gel off of her nails and put a regular polish on! I will never go or recommend this place to anyone. The only reason it gets once star is because the lady who finally ended up doing my nails, did them exactly how I wanted them.

This nail shop is beyond horrible!!! they rushed through the whole entire process very dirty no clean nail utensils and all of my nails are uneven and lumpy I will never visit again these people only care about your money and not about you