Montblanc - Honolulu, Hawaii HI 96814 - Ala Moana Center

No refunds even the day after you purchase with receipt. I need a $40 part, a pen screw in cap to join the lapel clip to the cap of the pen. They are insisting I mail the pen to their East Coast service department for a $99 service and examination. NONE OF WHICH IS NEEDED. Result is they will NOT send me the part I need and instead want to charge me $178 including tax to examine the pen and determine what the problem is as each piece is hand (BS) made and so they simply can not just give me the screw. They have been impossible to deal with as if robots are running the show and Walmart has bought the company and hired a third part robotic operator to automatically and methodically screw us all out of dollars with the "OH MUST EXAMINE" the pen as they are all simply (BS) Unique? (BS) Monte Grappa Pens from now on !!! Good Bye MONT BLANC