Mobile Solutions - Kansas City, Missouri 64108 - Crown Center

Unreliable. I went to the Crown Center location 3 times after double checking their hours online (on the crown center website because their website hours do not reflect their actual hours.) Each time the lights were off, doors locked and a note on the door that said "be back in 5 minutes" after waiting 15 minutes I called and he said they aren't open, despite the website saying they were. This last time I called beforehand to avoid having the same issue, and he said they were at that location and able to assist me. I got there and doors were locked and lights off. I called and the owner said "the employee was probably just late" and said he would call to check. After I received no response for 10 minutes I called back and he said his employee was in traffic and would be there in 20 minutes. I left because I didn't really trust that, and was taking time away from work. They seem to have good reviews about their services, but take your chances on them actually being there. They are only open from 12-6, 5 days a week, you would think they could make it in on time.

I stopped by the store to purchase a pair of wireless earphones as my earphones were stolen. As I have an iPhone 7, I could only purchase the wireless ones. My first time using these earphones, one earphone made a jarring bizarre noise. I am extremely disappointed with the quality and lack of customer support. I travel to Kansas City for work and am not local here. Additionally, I tried taking these earphones back for an exchange two days in a row, and the store employee was extremely rude and unhelpful (he wore glasses and appeared international/middle eastern). He blamed me for the earphones and would not offer anything to help. I even showed him a video of the earphones not working as evidence, but he refused to help. I will never buy something from here again and hope others will not support such a rude business with lack of any customer service.