Men's Wearhouse - Marlborough, Massachusetts MA 01752 - Solomon Pond Mall

My wife purchased a pair paints at the Marlboro location (Solomon pond mall).. The paints she purchased did not fit my needs. When she went back to return them, unfortunately she met with the store manager (Gary) who was very unprofessional, abusive, rude, argumentative extraordinarily sexist and condescending.. I can not believe in 2019 we still have people in a management position that can not conduct themselves appropriately and professionally.. The “manager”(manager of what, I have no idea) refused to refund the money and follow the stores return policy. The manager told my wife that the “refund was up to the managers discretion and I’m the manger and I’m not going to refund you” He would talk over my wife, he was condescending, he asked her to have her husband come back to the store. My wife was so upset that she left the store. I called and spoke to the manager (Gary) and he finally refunded the money after I had to talk over him and demand a refund. Gary was unprofessional, unhelpful, abusive and rude. I asked to speak with the store general manager , Gary try to refuse to give me his info. He eventually, and reluctantly gave me a name with no phone number and said the GM would get back to me. I still haven’t spoken to the GM. Not that I’m surprised , I read these reviews talking about unprofessional management and staff . The 2.8 google rating tells me that the store is poorly managed and operated. I intend to take this complaint to the corporate offices, BBB and file a compliant with the attorney general’s office.. it is my opinion and experience with this location, they intend to do business in bad faith and attempt to bully female customers and don’t follow the rules and policies of corporate.. this location should take a hard look at who they employe, train them to act appropriately. A managers job is to stop situations from getting to this point not exacerbate the situation and become part of the problem. A problem didn’t exist until Gary the manager was involved...