Maui Creations - Seattle, Washington 98188 - Westfield Southcenter Mall

Complaint Type: Customer Service Issues Problem: I needed an item fixed immediately after purchase. I purchased the item, processed to my card on 04/09/2019. I took the item in for repair, because I was mis-informed on the fit of the item. It took them 60 days to repair/fix the item. I missed the event I needed the product for. Asked for a refund, no refund given. All sales are final. During the wait period I had to call them weekly for updates on when the item would be finished. Each time I was told they would call me back, on my 5th call the service rep stated "what's your number?" Customer service is severely lacking. I don't even have the product. The vendor has had the product since 4/21 and I am being billed for an item not in my possession. Desired Resolution / Outcome Desired Resolution: Refund Desired Outcome: Full refund for the merchandise. Admit that repairing the item took to long too repair and was longer than the 7-10 business day verbal commitment. I missed the event date for the item promised and would like a refund. Go the extra mile to service your customer and make it right.