Martin & MacArthur - Honolulu, Hawaii 96814 - Ward Centers

TERRIBLE!!! DO NOT BUY ANYTHING FROM THIS STORE. I was treated very poorly and even lied to by the sales staff. I guess since they have almost $800 of my money, they don't need to have good customer service anymore. We have bought several thousand dollars worth of merchandise over the past three years of living on Hawaii, but this was by far the worst experience. On February 6, 2016, I bought a Koa watch at the location by Ward Center for my husband for his birthday (May 20). I bought it early because I had just received my tax refund and wanted to get him something extra special for his 30th birthday. My husband and I are both military, and he deploys a lot so I also wanted to have the watch purchase early given our crazy schedules. When I was in the store I was treated very poorly; ignored and had to beg 2 sales staff to even let me look at the watch to buy it. I bought it anyway, but was concerned about the return policy since his birthday was still three months away. The female salesperson told me it "wouldn't be a problem". She said as long as I brought it back to that location, and told them it was a gift, then it could be returned if necessary even beyond the customary return window. I had my daughter shopping with me and she also remembers the saleslady saying that I could return it in May if it wasn't my husband's style. Fast forward to his birthday, and he does not like the watch. It isn't his style, and makes him feel like an old man, so we decide to return it since we were told we could. We brought the watch back to the location by Ward Center last weekend, and were treated like criminals. The salesperson (Asian male this time) was incredibly rude, and told us we couldn't return it and accused us of being liars. He flat out said he didn't believe us. We showed him the receipt, and he literally turned his back to us, and mumbled some very ugly words. He was condensing, haughty, and refused to let us return the watch, which is still brand new in the box with receipt, even though his colleague had told us we would be able to. We left shell-shocked and in disgust at how awfully we were treated. It was literally THE WORST shopping experience I have ever had. We honestly just want to return the watch, get our money back, and never set foot in Martin and MacArthur again! STAY AWAY!