Lululemon - Des Peres, Missouri 63131 - West County Center

I purchased a pair of shorts from Lululemon that quickly tore on the inside of the pocket, leaving a hole in the pocket. I attempted to get the shorts repaired since I had heard so much about Lululemon's fantastic customer service. However, before I could enter, there was a two hour wait to get into the store. Three separate workers told me that I'd be able to either get the hole hemmed or swap the shorts out for a new pair once I got inside. After waiting two hours to get into the store the workers told me that the hole could not be hemmed nor would I be able to swap the shorts out. Very poor customer service and I wish someone could've just told me they couldn't fix the hole from the start.