Louis Vuitton - Charlotte, North Carolina NC 28211 - SouthPark Mall Charlotte

I have shopped at other stores and by far this is the worst customer service. The staff seriously needs a re-evaluation of CUSTOMER SERVICE EXPERIENCE! I would not spend a dollar on any retailer that treats customers so poorly!

The absolute worst in customer experience.. I would never recommend this store or location. Barbara Rosa is by far the most disrespectful towards the customers and feels she is above the clients...

I went to this Louis Vuitton store today, 09/27/19 around 1:45pm. I wanted information on cleaning the golden piece that hangs from the zipper on the pouch that came with my Neverfull MM tote. It is starting to tarnish. My friend who has multiple bags from Louis Vuitton told me they offer these services. When I went in the store, a short, older woman told me that Louis Vuitton does NOT offer those services. I asked her if they sent the bag off to have them cleaned and she said no. I immediately called the Louis Vuitton Customer Service line and explained what happened. The rep I spoke with told me what the older woman stated was not true and that they do clean/repair the bags. He provided me with an email address and requested that I send him pictures of my issue. He provided excellent customer service. I went back into the Louis Vuitton store and told the older woman what she stated to me was incorrect and I verified it with Louis Vuitton Customer Service. Her facial expression changed quickly and then she started to ‘act’ as if she wanted to be helpful and told me she would go and get her Care Team!! She should have done that the FIRST time I asked my question instead of just lying to me and blowing me off!! I politely told her no thank you and that the rep from Louis Vuitton will be assisting me with my needs. I think since I spent over $3,000 the last time I was in a Louis Vuitton store I should be able to use the benefits when needed. The Charlotte, NC Store at South Park Mall needs extensive customer service training. I actually purchased my bags from the Louis Vuitton store in Maryland since every time I went to the Charlotte, NC location, their staff always had nasty attitudes and acted as if they didn’t want your business!