Lord & Taylor - Boca Raton, Florida 33432 - Mizner Park

I have been a loyal Lord & Taylor customer for over 30 years. I carry the black card and have to say my last visit to the store was more than disappointing. A couple of days before the store was closed due to Covid19, I bought a Le Vian ring. One of the diamonds fell off within a week and was evident there was something wrong with how all the diamonds were mounted. I went to the store the day it opened back up and the associate came over and said they couldn’t take it back on that day because the fine jewelry department was still closed due a state order. He however assured me that I would be able to return it when it was opened again. I returned but they refused to take it back and the manager didn’t even come on the floor to talk to me personally. The associate put me on the phone with the assistant manager and she was so rude! I was in shock how someone in that position could be so unprofessional and inconsiderate, talking over me several times. It appears that they will go bankrupt and have no intention on honoring any of their policies.. similarly to how Neiman Markus is. I have purchased several pieces of fine jewelry there over the years and mortified how I was treated. I walked out of the store in tears..