Kay Jewelers - Locust Grove, Georgia GA 30248 - Tanger Outlets Locust Grove

I ordered a custom wristlet from this store with the help of a manager for my fiancé as a pillow gift. They charged my card and said the order would be in a few days before the event. I have called and called this store for days and no one answers. I actually called the mall (outlet center) just to see if something had happened to the store. Finally, I contacted corporate customer care. It took corporate care 10 minutes to get someone at the separate line that they had. They came back to tell me that they were sorry, but they were unable to place the order due to a vendor issue. They stated that they called me a left me a message 5 days ago telling me. The problem is, that was over a month after I ordered it and I never received the phone call or message. I asked why I was never refunded and was told that unfortunately, I can't be refunded until I go back to the store again. Completely unacceptable. Now I'm left high and dry for that perfect gift that I wanted to give my soon to be bride. Shame on them.