Kay Jewelers - Leesburg, Florida 34788 - Lake Square Mall

i brought a gold italian link bracelet my father gave me in to be repaired and resized. This company tried to charge me $450 for this. When I declined this estimate they dropped the price $150.00!! I declined and they said theyd have it in the mail that day. Took them 2 weeks longer than they said it would to get my bracelet back, and when i picked it up one of the links that had no issues was broken. They told me because THEY didnt take a zoomed in photo of the link I can't prove they were the cause and there is nothing they can do. I didnt even want money or repair, i wanted them to accept fault for the damage. Slimey slimey company.

First of all, i called and spoke with Dina to verify my piece was there b4 I drove there. When i arrived there were three staff members visible; one was on the phone, one was working with a customer and the other seemed to be communicating more with the staff member that was on the phone. I made myself visibly apparent several times with my non verbal body language. Finally, I was passive aggressively told by Dina that she would be with me but she had .....these things to do before she could get with me. There was a couple waiting too (they were there b4 me) and they asked how long it was going to be and she answered a bit more aggressive that time. It appeared she was stressed. I know the feeling of be pushed by an employer but you still have to use professionalism when taking care of the customers. She finally got to me and was sweet as pie. She inspected my piece, I signed for it and I was on my way. That said, I still felt compelled to write a review because she made the other customers and me upset by the way she initially treated us and there was no apology.