Kay Jewelers - Farmington, New Mexico 87402 - Animas Valley Mall

Working with Kay Jewelers has been the worst experience. My fiance proposed, the very next day I went to have the ring sized. The associate handed me the ring of sizers and told me to find my size while she gets her tablet. She comes back and takes my information, takes the ring, and I leave, with the knowledge the ring will be ready in 2 weeks. 20 mins later my fiance receives a text from his ex from 5 years ago flipping out about him emailing her the information about the ring. He apologizes to his ex, calls the 800 number and they say they cannot change his email address so he will have to go into the store. He goes into the store to provide the updated contact information and correct email address. He calls the next day to confirm the contact information has been updated, and it has not. The contact information defaulted back to the ex girlfriends email address. We went into the store again, and they said their computers are having issues. I will never purchase anything from Kay, nor will I recommend kay to another person. This has been the most ridiculous experience especially since the ring was not even financed. They are a joke of a store.