jcpenney - Naples, Florida 34102 - Coastland Center

I'm giving this 2 stars because they have good sale prices....Recently went in to buy sneakers for my daughter that she needed for cheer. JCP had them on sale so I decided to go there to get them. Sign a register stated to go to returns or men's department for check out. I went to returns since it was closer (not really that close) waited in line for 15-20 mins. One girl at cashier with no help, but plenty of employees walking around chatting, and staring at us in line instead of helping. Finally another employee, who I thought was coming to help tells us, asked if we aren't returning we need to go to men's department to check out. I should of walked out at this point, but I really needed the sneakers. Off to men's department with an even longer line and one cashier. Finally my turn, I had also grabbed an item from clearance rack but tag was missing. I remembered it was $5 and change. Item was located all the way at other end of store in women's department. Cashier just basically said she couldn't ring up without tag and didn't even bother to go check price or call for help. I told her how much it was as it was comparable to the other items I also grabbed off clearance, but that didn't matter. I just wanted to leave so I left item. She seemed annoyed, and didn't want to do anything to get the price, and I wasn't going to walk across the whole store to then stand in a ridiculous line all over again. I don't totally blame her as she was all alone dealing with a long line of people. Fast forward to today, I have to exchange sneakers for larger size. This time I go to returns, NO CASHIER. Lady in front of me says she's been waiting awhile for someone to help. I grab my stuff and head to men's department, meantime I've past quite a few employees stocking the racks yet no one is working any of the registers. Lady at cashier tells me returns are handled in back. I told her I was not doing this back and forth today as I was on my lunch break and that I was only doing exchange, either make exchange or I'm leaving this other pair with you and taking what I need. She's bothered, but helps me and I leave. I decided I will never shop at this store again. Even though the sales are great at times It seems almost impossible to find a register open in the department you are shopping in as they have them all closed for some reason. The lines are always so long at the open registers, but they seem to struggle with performing their job and getting customer checked in and out in a timely manner. JCP needs to open all their registers and have better a better customer service system. Employees should be walking around helping and directly people in the right direction.