iFix and Repair - Knoxville, Tennessee TN 37919 - West Town Mall

I went to the mall in hopes of getting my iphone fixed at Apple. They told me the repair would be $169 and that I would need an appointment or I would have to wait (outside the store) until one was available. I made a reservation and started to walk the mall. I found iFix & Repair around the corner after my first lap of the mall. They said that they could fix my iPhone in under thirty minutes and for under $100, SOLD! They were nice and cleaned my phone while they had it. I really didn't notice til I took a phone call, the speakers were loud again! I will continue to recommend iFix & Repair.

I went to I fix and Repair to get the screen on my I-pad fixed. A "24 hour repair" took 9 days! 4 or 5 different "completion dates" promised with little communication from the store. The "manager", Dave, promised me many things and never followed through. Not only that, he had a bad attitude and took no ownership of his poor, poor "customer service". He had an excuse for everything. He is not only a bad manager, he is a substandard employee. Read the reviews on this business, DO NOT GO THERE. The store is full of indifferent idiots who make excuses and fail to deliver every day. It must get exhausting running your business like this! No response from the corporate office or the "owner" listed on BBB. The corporate office is as unprofessional as the store itself. C+ rating at the BBB and not accredited. It was like amateur night at the Apollo.

This company STOLE INTERNAL PARTS OUT OF MY PHONE!! Not only did they not fix my cracked screen they returned my phone to me with my phone MORE BROKEN! My entire screen wouldn't work and when I took it to the Apple Store I come to find out they stole out internal components and screws from the inside of my phone!! THEY CAUSED A BIGGER PROBLEM AND BROKE MY PHONE! Don't trust this company they're AWFUL!