Ideal Image - The Woodlands, Texas 77380 - Market Street The Woodlands

Nightmare started when I was contacted by a sales person. She came up with a list of procedures that included Botox, 2 different fillers, and Ultherapy. I questioned the Ultherapy, and asked if Botox could be used around lips, chin and jowls. She informed me that Botox was only for the eyes and up, the fillers, and Ultherapy were for below the eyes. So I signed their contracts, and paid in full for membership, and procedures. Since I’ve never had any of these procedures, the next morning I googled what results to expect from Botox. Up until that point I was like a kid at Christmas, I was soooo excited. Then I saw all of the pictures of uses around the lips, chin and jowl area. I didn’t have to call them, they were burning my phone up that morning wanting to get me in for the procedures. I explained what happened, and that I wanted a refund for the Ultherapy because I was lied to. I was told that a manager would have to contact me. I had this same conversation with a total of 3 associates that day, and each said the same thing. No manager to this day (9 days later), have contacted me. I called the corporate office, left a 4 minute detailed message, with my phone number for someone to contact me. As of today (9 days later), no one from corporate has contacted me. I sent a certified letter on day 2, demanding a full refund of over $4,000. I have contacted my bank to dispute the funds on the bases of fraud, and unethical practice. We shall see if this post gets anyone’s attention, or if this is their normal method of business. I have a serious problem with someone lying, and cheating me, and then allow them to stick needles and chemicals in my face. Not going to happen. Also I didn’t just decide to come out and bash this company. They sent me an email asking me for my experience with their company. So, they got exactly what they asked for. Let’s see if this makes it to public eyes. I’m not counting on it.