Hot Topic - Asheville, North Carolina 28805 - Asheville Mall

I received some of the worst customer service I ever had from the manager at this store, Lindsey Phipps. She arbitrarily refused to refund me for a graphic t-shirt and sunglasses with no explanation other than "we don't do refunds this close to Halloween." I was not informed that these products were nonrefundable when I bought them. The products I bought are not even listed as nonrefundable on the hot topic website or at any other hot topic location. When I called the store again for clarification, Lindsey Phipps was adamant, unresponsive, and highly unprofessional. She seemed to think I had used the products for a Halloween costume, but the tags were still on, I had the receipt, and the glasses were still in their case. How else could I prove that the products were not used? She even suggested that I come to the store again to talk instead. Why would I have wasted the drive since she still refused to refund? I suspect that she thought she could treat me poorly as a customer because I'm also a student. For a store that supposedly caters to young people, it's preposterous that they would have managers that act so unprofessionally towards student customers. I will not be shopping here again.