Gold Elements - Nashville, Tennessee TN 37214 - Opry Mills

High end products and great service

Great verity of products

Finding a reliable skin care solution isn't easy, but after a long search, Gold Elements was the long awaited answer. I purchased a $300 kit from them for facial products and they have been working marvelously. Much better than any product I've used to date. They also offer free facials and dynamic customer service. What's not to love?

Loved their products and services. Thank you

Totally worth your time. Great results

Love their products

I cannot believe how easily I let myself get suckered into spending money here. The product is good, but the prices are incredibly high and any support from the sales staff disappears after the sale is made. There are NO refunds, even if you try to return unopened product to the store within a few hours after the sale, and if you ask to have items shipped (I do not live in Nashville and did not want to hassle with airport staff when I return home in two days), you will not receive them soon enough to ask for exchanges. I purchased a "membership," but I was not given the paperwork I need to set up an online profile and take advantage of any perks this status gives me. When I called the store to ask for a copy of my contract, I was told that it would be emailed to me immediately. Hours later, that still has not happened. Also, when I call the company's support line--which is supposed to be open 24/7, according to their website--I get no answer. I have tried four times: the fourth time, I left a message, and I got a return call from the Opry Mills store. (I called that number--615-521-1580--five times and never got an answer. After I sent the email to the company's support group, I coincidentally/conveniently got a call from the Opry Mills store.) Be careful when you walk by this kiosk. Do not talk to anyone! The sales techniques are high-pressured and effective. You will be flattered, shamed a bit for not caring about yourself and your appearance, told how special you are, and offered a special deal that you are not supposed to tell anyone else about. Yet, you will quickly discover that every customer is offered the same special deal: $327.75 for the eye products (which did work remarkably well in the mall...mine are being shipped to me, so I cannot attest to their effectiveness at home) and a special treat--a session with someone who is a skin care specialist who works miracles with one's face and neck. That person will also offer a really special deal after telling you about how expensive your special plan will cost online. Since I allowed myself to be essentially coerced into buying this special membership, I did not try to look for it online. After I returned home and visited the company's website, I discovered that there is no way to buy such an option there. I was basically lied to. I am a big girl (essentially a silly old woman who allowed her dreams of looking better to taint her judgment), and I will not try to get my money back. I have seen other complaints on the BBB-Nashville webpage, and I know that I will not be able to accomplish that. I'll take the hit, eliminate my Christmas trip to see my kids (that's the money I allowed myself to spend), and use my anger and humiliation to help me warn others about this operation. As I said in the title to this lengthy tirade, be careful and don't stop at the kiosk or the store.