Famous Footwear - Hayward, California 94545 - Southland Mall

I experienced a return today that made me question their policy and business ethics. I bought four pairs of crocs online using the buy one get one half off and another coupon. I had to return two pairs and wasn't about to pay to ship them back. I completed the return and realized the amount didn't match what I paid. I asked the cashier to clarify why it's less and she states she has to return all four pair I bought then buy back the pair that I am returning which gives me a $36 refund. But I paid $38.24 each for the two pair I'm returning. I spent $118 total and I'm only going to get $36 back? That makes no sense at all. Shouldn't I be refunded the amount i paid? I decided to buy the shoes back and now I have a purchase on my credit card and have to wait for a refund. This was a waste of time and I definitely won't be purchasing anymore shoes from this company.

So I went there and trying to find a crocs There’s one employee there who’s watching on me and I think she’s Asian. She’s so mean I was trying to find another color for the crocs that I found and she said “that’s the only color that we have” with matching mean on her voice and then when I try to check it there’s a lot of different colors! Like Wth girl!!