European Wax Center - Murfreesboro, Tennessee 37129 - The Avenue Murfreesboro

Where do I start? I was a European Wax Center Customer and have always sang their praises. I hate to have to give them a bad review, but this location is individually owned and franchise really has no control over how the policies between locations are handled with customers. I went in before Christmas when I was visiting my parents at this location. I received a full face service and the esthetician was super sweet and did what I thought to be a good job. I left red faced no makeup went to my parents home said my good byes and headed back home, I live approx. 3 hours away from this location. Went to sleep woke up and put my makeup on only to find I had patches of fuzz on my checks where she missed waxing. I walked out into living room and even my 16 yr old son noticed! How embarrassing! I immediately called the Murfreesboro location and asked what could be done if I could just run over to location by my home here and get touch up. The lady who answered phone said she thought that woulnt be a problem, so I called the location by my home and they said you have to go back to location service was done as they are individually owned. I called the Murfreesboro location back and she even called my local Wax center and said she just needs touch up, but they told her same and even reached out to regional to see what to do. The lady in Murfreesboro took my name number and email and said she would have manager call me to resolve. I also called Corporate European Wax Centers that day and ask for resolution and they took my information and said manager would get in touch with me. Approx. week later I called and ask if Mgr was ever going to call they said they would take number again and note acct for her to call me. Fast forward one month..I still hadn’t received call from manager and was told when I called this time to find out when I might get call by her employee she is hard to contact even for them, but she would take my information again and have her call. Well she emailed and said: I think you misunderstood policy you could get touch up within 7 days of service! This was it short and sweet little response from her. I promptly responded stating: I don’t think she understands what happened, I was three hours from facility and couldn’t just return. She never responded. I then contacted corporate again and told them I was not satisfied with response and lack of communication from Mgr. They sent another email to which she hatefully responded: “I have explained touch up service with you there is nothing left to discuss on this!” So fast forward several emails back and forth between us today trying to explain all I was asking for was a resolution of a touch up not even a credit or refund at my local store her, she refuses to find a problem with what happened...And I’m out a $60 service not complete! At this point the lack of professionalism from the OWNER of this facility taking a month and a half to respond to a problem and then not even acknowledging my complaint of service or even offering a credit at this point makes me just feel like a payment to European Wax Centers! It’s sad one stores owner can ruin my outlook on an entire corporations operation due to her lack of customer service skills to take care of a client with a unsatisfied service! I would never recommend this facility due to you are only a bottom line to them in the grand scheme of things...Worst owner of a business, I’ve ever dealt with! I would love to post the email exchange. But due to fact privacy of her email address I will not do so!