Cole Haan - New York, New York 10019 - The Shops at Columbus Circle

This store has no idea how to treat customers because of their manager. She has no concept of customer satisfaction and could care less. And she is the manager of a flagship store at Columbus Circle! I bought two pair of shoes here and the sales associate at the register offered me the low cut no show socks for which I rejected saying those type of socks always slip off and they claimed cole haan's had a rubber stick on the heel that will stay in the heel and to try them and if I didn't like for any reason to bring them back to return. I agreed. After trying them on I didn't like them as they kept slipping off as I walked around in their shoes I bought. When I brought the two pairs of socks back to return, the manager treated me as if I was trying to get away with something, claiming it's policy that if socks are worn at all they can't be returned. She tried to offer me 30% off if I were to buy more socks!!! I explained to her what the sales associates said when they sold me the socks and explained that they don't fit and fall slip off the heel, she could not care less and said I'll have a talk with the sales associate that sold you the socks. When I asked her how that would help my situation, she replied "it won't but it may help future customers". I just walked out and threw the socks in the garbage. I purchased two pair of shoes over $500 on that same receipt and she acted as if I was trying to steal from the store for the $16 socks. Absolutely the last time I will purchase anything from that store again. Perhaps upper management of Cole Haan should consider a change in the store management who will foster philosophy of customer service and satisfaction rather than the promotion of sales to shove product to people at the register.