Clarks - Houston, Texas TX 77056 - The Galleria

This was my last straw for Clark's, mostly due to my interaction with the current manager, Rudy. I have been a Clark's fan for quite some time. They have always been my first choice for comfortable shoes. With that said, I EXPECT them to be comfortable and well made, especially since the price range isn't exactly cheap. My recent disappointment began after ordering a pair of boots. The heel did not sit flat like a shoe should and you could feel the sole of the shoes bending into your foot (making it quite uncomfortable.) I loved these shoes though and expected more from Clark's, so I gave it another try and ordered another pair and another and another... I gave up after FIVE pairs, each one having the same issue. In my disappointment I brought them back to Clark's in the galleria, thinking I'd at least be able to get my money back. The store manager Rudy, was not apathetic towards this glaring issue in quality control or the hassle I've been going through trying to get a decent pair. Instead he points to a sales sticker on one of the boots and tells me that it is too worn and that he can only give me store credit. (I wore these shoes for less than 10 min in my house to get a feel, to see if I could last with their imperfection.) He then starts to point to a crease in the leather and asks me if I would pay for these boots? I told him the crease was indeed in the boots when they arrived and no I definitely would not pay for them because they were incorrectly constructed and uncomfortable. We go in loops on this multiple times all the while telling me that there is nothing he can do, he "does not make the boots" and that it is company policy. Rudy, you are the manager, you have more authority than blindly following what you claim to be policy and, furthermore, you are a representative of the company, MEANING you should stand behind your product instead of throwing up your hands and claiming you had nothing to do with the creation of the shoes. I am baffled by the ignorance of this manager and deeply disappointed with the direction of Clarks. TLDR: Clark's once known for their "craftsmanship and commitment to quality" is straying far far away with their management leading the way.