Burberry - Costa Mesa, California 92626 - South Coast Plaza

BEYOND RUDE CUSTOMER SERVICE. 5 months ago I saw a nice handbag in the window of this store but it was closed. I went back to the store a couple of weeks later and they were closing in 5 minutes and therefore did not want to let me in to see the bag. The woman at the door told me to 'come back another day'. Busy with other things, I finally had time to return to the store a third time today and was there 30 minutes before closing (plenty of time). A young man named Andy who was very nice let me into the store and went searching all over for the bag. He finally found it (about 20 minutes in) and let me try it on. I had it on my shoulder when he was 'called away' by the 'manager' to do something in the back (really? the manager interrupts the customer and the sale because whatever happens in back right before the store closes is so much more important than serving the person standing there who he was already helping????) At this point, it was close to closing time and I was the only customer in the store. A young man with blonde hair (who was maybe a security person or maybe a sales associate?) approached me within 3 feet and told me to raise the mask I was wearing over the top of my nose. I told him he was closer than 6 feet, that I had to breathe, that he had approached me not vice versa, that I was the ONLY person on the selling floor of the store (besides him), and that he was welcome to back up. He refused to back up, standing closer to me than 6 feet, demanded I raise my mask over the top of my nose, and told me that Andy had "gone in back" because "the manager called him". Really? I explained that I was waiting for Andy to return so that I could buy the bag. He told me that If I did not raise the mask over the top of my nose then I had to leave the store. I told him that he had just cost the store not only the sale of the $3,000 purse but also my future business. He obviously was quite proud of himself and enjoyed his little power trip, and grinned as he wished me a nice day and I left the store. Note to Burberrry: You will not stay in business as a luxury store behaving the way you did with me.