Buckle - St. George, Utah 84790 - Red Cliffs Mall

I went to do a refund at my local buckle store today in St. George Utah. I was unsatisfied with a pair of jeans I purchased because they ripped in two different places. Jace told me that he could only do a 20% discount on a new pair. I work in retail and I have done refunds for many years. This was very unacceptable in my opinion. I left very unhappy and I will never buy jeans here again. I talked with Megan and she only repeated him. Zero stars.

very disappointed with the service here . i was sold a defect item and asked if i could receive a discount for said product or if they could see if there was a duplicate in the back . they did not check their inventory and offered me a $5 discount on a $60 product ... the manager whom i was speaking to said they would give a 10-20% discount on items that had defects . when i asked to receive the 20% discount she had mentioned she said she could only discount the item $5 despite her previous offering of 20% . i declined the $5 discount and was disappointed that i had to return the item and leave empty handed . i will not be shopping at this location again because of this terrible experience . the manager handed me off to a new employee at the cashier register and wouldn’t even see through the rest of the process . i was also laughed at as i returned the item and left the store by the manager and other employees she was talking to after i requested to return the item .