AT&T - St. Joseph, Missouri 64506 - East Hills

I took my brother to the store today to get a replacement phone after his was lost while working. We were short on time because him and my other brother where about to go back to the farm to continue working. there was only one employ and one couple as his costumers at the time. We waited for about an hour and a half, mostly because each time the couple was almost done he would recommend another product. About the time he was recommending dish or some kind of TV programming package another employ finally came in. After a few minutes he was done sighing in and got to helping us. Despite both my brother and I being authorized on the account and me having done the same exact thing a few weeks before he said there was nothing he could. I personally know that isn't true, but we chose not to waste anymore time with this incompetent staff. This all just added onto the fact that I am sick and didn't want to be there to begin with. After all the time we waited and he wanted to act like a brick wall.