Ashley Furniture - Austin, Texas 78748 - Southpark Meadows

Horrible service. I would give them 0 stars if that was an option. They promised when I purchased the living and dining room set that it would arrive within a month. Now my delivery date has been pushed back 4 times and is now scheduled 4 months from the time of purchase. Purchased early June and delivery will be sometime in October?? I was also promised by their manager “David” who said to just text him to follow up on delivery dates but he hardly responded. And reaching their customer service dept takes over 2 hours until you reach a real live person. And when I finally got 2 pieces from my order, the bench came with a tear and had to be exchanged. They also promise a delivery time but that doesn’t matter and if they get there outside their delivery window they won’t hesitate to leave and not drop off your furniture if you don’t answer immediately even though they gave a window of their expected delivery. And trying to cancel your order after it has been pushed back 4 months, they still charge you a restocking fee. Restocking what exactly? The sofa hasn’t even been made. Absolutely horrible. Never buying anything there. It is also impossible to reach anyone in the store. I have had to drive up there twice just to speak with someone to follow up since there is zero communication with their customers on where they are with your furniture delivery. This was my first and my last time dealing with them. Waste of my time and lost money in the end.i have had to make work adjustments and have had to affect other people’s schedules because of the expected delivery of these items which ended up not being delivered on those dates as expected. They are unreliable.

I wish I didnt have to select a star... Completely disappointed with this company. Making a major purchase for our family is something that we take very seriously. We needed a new couch and decided upon a sectional couch at Ashley Furniture. We visited the store twice before making a final selection on 8/7/19. We paid $500 cash and put the remaining balance on our debit card. The saleswoman, Ana, was very patient as we made our selection. After we paid and were scheduling delivery we were told it would be ONE MONTH before our delivery on 9/7/19. We almost cancelled the order right then and there, we should have. We truly truly should have. One month without a couch is forever! We were patiently counting the days until our delivery date of 9/7/19. On 9/5/19 we received a call to schedule a second delivery for a missing section of the sectional! What? The entire sectional was not available for delivery. We were so disappointed. So on the evening of 9/5/19 we went back to the store to discuss our purchase. We spoke with Ana Perez, a manager and explained that we've already waited a month and now our entire couch will not be delivered. She had another manager come to the front to speak with us, David Delafuente. We explained to him that we were not receiving our couch and really needed something asap for our family of 6. We asked if another item was available for immediate delivery. He stated, possibly, but it would not be on 9/7/19 our original delivery date. He said the trucks were already full for delivery of items purchased over the Labor Day weekend. Wait! What?! So people that purchased 3 to 4 days previously were getting their furniture on 9/7/19 but our purchase made a month ago could not be fulfilled. Completely upset and frustrated we asked for our money back. Mr. Delafunte said we could get our money back, but it would take 4 to 6 WEEKS to return it to us AND we would have to pay a 10% fee for cancelling the order. An order that Ashley Furniture could not fulfill, no fault of our own. To say it mildly, we were beyond upset and frustrated. Bottomline...We have now waited over a month, for a couch that was paid in full, Ashley wants us to wait 4 to 6 more weeks for a partial refund, therefore postponing another purchase elsewhere...this is completely unreasonable....we are basically stuck with this company. We felt backed into a corner with no reasonable resolution. We finally asked them to go ahead and deliver the first part of the couch on 9/7/19 and they said the second part of the sectional would be delivered on 9/16/19. We asked if this was a guarantee...they said no. The management staff we spoke with were completely unhelpful and they couldn't care less about us. Their attitude towards the situation was horrible, as he grinned he was not responsible for it. They said there was nothing they could do. But after several minutes back and forth, they took off the delivery charge. The delivery charge for a couch we have no idea when and if is coming...but we still have to wait 4 to 6 weeks for that refund too! On 9/6/19, we received a call from Mark with the Warehouse Delivery Dept. Mark is the only person so far sympathetic to our situation. He explained when our couch (first part) would arrive, when the drivers would be here and what to expect during the process. He also mentioned this occurs with sectionals and he is not sure exactly why...but it happens. Thank you Mark for being the only honest person at Ashley! The drivers called and arrived within our scheduled delivery window and unloaded the couch. Unfortunately, the "NEW" couch was unwrapped, dirty and torn underneath in several places. Really, if we wanted a used couch we could have gone that route, but we wanted a NEW couch. When a new item is purchased you expect a certain quality...this was no where near that...now we question if we are receiving used furniture. We rejected the torn couch and receive a call from Customer service before the delivery guys could even get it back on the truck. They said someone would be in touch soon. So far, we have not heard from anyone at Ashley, we are out of our money, and we don't have a couch. Customer service is not a priority with this company. We regret this entire purchase and will always have a horrible feeling towards this experience. Please save yourself hours of grief, aggravation, and purchase regret...