Apple - Troy, Michigan 48084 - Somerset Collection

The rep who got my info to replace my battery was rude unfriendly and not service oriented. He said to come back in an hour to pick my phone up. His name is “JERRY”. He said if they find water damage it will be denied. I said can I call later but before waiting an hour and see if it’s denied? He said no come in an hour. I said so I have to waste an hour just to find out it was denied? He said come in an hour again. I said there’s no number to call here and find out? That makes no sense. He kept sarcastically and robotically repeating himself and said no it’s an hour regardless. He then asked me to type in my Apple ID password to turn off Find My Phone. I did. Then I asked why do we have to do that? He said “security “. I asked what do u mean security. He said “security” once again sarcastically and robotically like I’m an idiot. I said that makes no sense. What do u mean “security “. He looked at me stared cold and said like an irritated robot “security “. I was upset at this point and said you don’t have to be rude and cold and you don’t seem to have patience for human beings but what does saying “security “ mean. He then in showing his annoyance said to make sure it’s my phone. I said “THATS the answer. Not just saying security. This guy is rude and should not be in this position. Maybe he should be in the back replacing barrieres so he doesn’t have human contact. I’m starting to hate Apple more and since since Steve Jobs died. It’s gone downhill.