Annie’s Pretzels - Orange, California 92865 - The Village at Orange

I came your establishment in Orange,CA at the Village of Orange shopping center. I was standing in line with my sister wanting to order a pizza pretzel, I noticed the one in the display area was old already so I was observing the cook take out pretzels from the oven . The cook then makes a comment in Spanish “ look at these two retarded girls staring at me taking out pretzels and not ordering anything “ she must have assumed I didn’t speak spanish. I let the comment slide because I didn’t want to cause a scene as there was other people in line . It was my turn to order, I asked the cashier , if there was any fresh pizza pretzels . She asked how many I wanted , I told her one please. She brings turns back and grabs a pretzel and is ready to charge me , I double check the pretzel quality as i’m getting ready to pay, the pretzel is completely burnt. I ask the cashier nicely if she could kindly exchange this pretzel for one that isn’t burnt. That seemed to bother her . She then turns around and walks away and begins whispering to the cook (the same women who made the comment about me and my sister being “retards”) in Spanish saying rude things . I then let the women know I speak Spanish and I understand everything she’s saying. The cashier then turns around and looks at me shocked. I ask her for her name & she refuses to give me her name. She begins to speak to me in Spanish and harass me stating that she was only letting the employee know that she was going to have to dump the original pretzel. She then continues to make more rude comments but now in Spanish. I am not sure why now all of a sudden she felt the need to speak To me in Spanish. I let her know that she said much more than that That her comments are not okay. I ask her for her name once again . And she refused to provide her name again. There was only two women working that moment when I went to your establishment.Both women were Hispanic and we’re both rude and discriminative . It’s unacceptable that these employees think they can bad mouth customers because they assume they don’t speak the language they’re speaking in. It’s discrimination at it’s finest. I have never been disrespected or treated poorly at any Auntie Anne’s in the past, this experience at this establishment will be the reason I ever go to any Auntie Anne’s Again.