Abercrombie & Fitch - San Antonio, Texas 78216 - 5358 - North Star Mall

I shop here very often. The manager Katie was rude and unhelpful she is a new manager but was poorly trained and horrible attitude. She made me feel like I was not good enough for a simple exchange of a total of 22$.... she also laughed at me to her co workers which I could not believe how disrespectful that was. While shopping I also almost fell and tripped on a ladder that was right in the middle of the hall way. As I was looking around to get help some associates said to me sorry about my almost busting my butt....the visual merchandiser didn't pick up her ladder and the merchandise was a mess. I have worked retail my for 5 years in North Star and I am very disappointed that I considered this my favorite store and now I feel uncomfortable walking in because it's like a high school even the managers are unprofessional. Instead of offering help them tell you no and laugh at you.